Technical Support, Maintenance and Repair Services
Strategic Support Solutions highly experience technical support and field staff offer custom support services and repair for the StorageTek PowderHorn 9310 Tape Silo Library. We offer backline technical support, library parts, tape drive sales and repairs/exchanges, and maintenance support agreements to include backline technical support, self-maintenance, and full support onsite maintenance offering SLA’s from 5x9xNBD to 7x24x4 and anything in-between.
Strategic Support offers:
Technical support
Custom maintenance programs
Backline technical support
Technical support & parts
Full onsite maintenance services
Non-contract onsite T&M service
Library and tape drives repairs and advance exchanges
Spares kits
De-installation
ACSLS contract and non-contract support
Our staff has hands-on experience with top tape manufacturers:
Submit a support ticket
To submit a support ticket, please email support@iscgroupllc.com or request service via phone (877)472-3475 option 1