“I’ve known Jeff for many years, going back to the old M4 Data days of 9-track and 3480 tape systems. Jeff has always been one of the most technical guys I have ever met. If I ever had any questions or if a tape system didn’t work correctly, he knew exactly what to do and how to fix it. Jeff has been a great business partner over the years and I will continue to use his services into the future.”
— Brian Kennedy, Chi Corporation.com
“Jeff and his team are extremely knowledgeable and professional. Outstanding service and support from day 1.”
— Mike K.
“For seven years we have depended on Strategic Support Solutions to maintain our critical tape libraries and they have consistently exceeded our expectations. Strategic Support Solutions is completely focused on customer service and their commitment to the customer is evident at every level of the company.
The technical staff possesses a level of knowledge, professionalism, and experience that is second to none including the OEM and they have never let us down even with the most complex failures on the largest systems.
Over the years we have used a mix of OEM and third party maintenance contracts from various providers and none of them have provided the level of service that we now receive from Strategic Support Solutions. Even without the cost savings of a maintenance contract through your company, which is significant, we would still choose Strategic Support over the manufacturer and other third party maintenance providers.”
— Paul C.
“Jeff, I just wanted to say thanks for your service. The drive bay is working fine. I sincerely appreciate the way you conduct business.”
— William H.
“Strategic Support Solutions has helped our company to establish and maintain our international Tape Business. No matter if it was about ship in repair services for failed equipment or organizing and realizing on site repair services. All services were done in the most professional, but also realisticely supporting manner.
For our company, it is already a standard procedure to count on Jeff and his colleagues when it comes to tape drive services. Not to forget the handling of our customers by Strategic Support Solutions as a third party company, over the last years was always the most transparent and trusted way for me. Status updates and communication was clear and prompt. This way Strategic Support Solutions provided our company the possibility to focus on the benefits we can provide best with the necessary trust and convenience of having a good partner out there that we can count on.
While doing all this, they did a great job in being empathic enough to understand certain pressure situations for us, and to run always the extra mile, after hours if necessary, to ensure we as a team are successful. For us the relationship over the years grew so strong that we know there is almost another branch office out there in Florida.
Colleagues, not just a third party company where I have to fill in dozens of page forms and still being a nobody who wants to speak to the shift manager and still receiving not the necessary help.
If you want real technical support from people who know what they are doing, and also know how the business is done, I can only recommend working with Strategic Support Solutions. My company and I can’t thank Strategic Support Solutions, especially their techinical staff, enough for the services and assistance they have provided over the years. They have helped us to get where we are today.”
— Peer M., Intercom Computer Systems Inc.
“Strategic Support has been a valuable resource in supporting our backup and restore needs. We recently re-architected our backup infrastructure, which required additional hardware equipment. We were interested in purchasing a mid-level enterprise tape library and Strategic Support did a great job taking our business requirements and put together cost effective options to help achieve them. We purchased the Quantum i500 tape library, additional tape drives, and additional support through Strategic Support at a very competitive rate. They are a well experienced group from a technical perspective and provide exceptional customer service, which is very important to me as a customer. I would recommend Strategic Support to all my IT colleagues looking for great options at a competitive price!”
–Phil P., Provide Commerce
“I have been working with Strategic Support for several years and it always amazes me how willing they are to help you out. On one particular issue I had a down client and was unable to resolve the issue after several attempts and reached out to Strategic for a “Hail Mary” and within a couple hours Jeff had the solution. Few times in this industry do you run into someone who has what it takes to go that extra mile and can back up what they say. With Strategic Support you can count on it getting done right the first time…”
–Dave D., Ardent Technologies
“The advice from S3fix in fault finding the ML6000 problems was excellent and timely. Also the purchase of the exchange picker unit was very reasonable and saved HSL a substantial amount of money compared to the quoted cost of repair from the manufacturer.”
–John M., Health and Safety Laboratory
“We have come to count on top notch service and support from Strategic Support Solutions. Whether a simple part purchase or a complicated problem requiring technical support, we are confident that our issue will be handled in a timely, professional manner. Jeff’s technical knowledge and willingness to help assures that our solution is always in sight, and on the administrative side we count on the fact that Patti will see that everything goes smoothly and efficiently. I can confidently give Strategic Support Solutions our highest recommendation.”
–Ed B., Guardian Computer
“Strategic Support Solutions worked with me for my hardware repair on a Quantum i500. They are responsive, knowledgeable and very reasonably priced. I highly recommend them for your storage needs.”
–Spencer C., Red Rock Service, LLC
“I contacted Strategic Support Solutions about an issue we were having with our backup tape drive jukebox. Jeff in tech support was able to diagnose the issue over the phone and recommended a solution. He was correct with his diagnosis and got our system back up running. My experience with Strategic Support Solutions was A+ from the start. It began with Patti who answered the call to Jeff on the support team down to the local installer. All were very knowledgeable and friendly with the support. They are a great company that I would refer to anyone having similar issues.”
–Mike K., Onvoy