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StorageTek Library/Drive Service & Repair

StorageTek STK L20 Tape Library Service & Repair

Keep your critical data backed up with StorageTek STK L20 Tape Library Service and Repair. At Strategic Support Solutions we specialize in tape libraries and tape drives. You can’t expect your disk service technician to be familiar with the intracacies of tape storage. Our technicians have over 17 years of hands-on experience troubleshooting tapes complex issues. Strategic Support has the inventory and hands-on experience with StorageTek STK L20 tape libraries and the tape drives they utilize.

Depot Repair

Send your STK L20 tape drive, power supply, picker assembly or other tape library part in to Strategic Support Solutions. We will evaluate it, determine the issue, provide an estimate for repair, get it fixed and back out to you in a timely fashion.

Onsite Repair (Business, Weekend and After Hours)

On-site repair services from Strategic Support Solutions help resolve performance issues for StorageTek L20 tape libraries without the tape library or tape drives ever leaving your location. Contact us at sales@s3fix.com to get a quote.

Time and Materials Service

Need a tape experienced technician on-site or do you need a tape drive or StorageTek L20 library repaired? Strategic Support Solutions offers an option to charge our clients only the time spent and parts used. Call 866-994-4235 for more information.

Technical Telephone Support (Business and After Hours)

Strategic Support Solutions can provide technical telephone support to your IT staff, walking them through troubleshooting and repairs for STK L20 tape libraries and tape drives. Telephone support is available for business and after hours.

Self Maintainence Programs

Maintain your own tape libraries and drives? Strategic Support Solutions is the perfect partner to help the busy data center staff maintain their own STK L20 tape libraries and drives.

Annual Maintenance Contracts

Annual Maintenance Contracts for the StorageTek L20 Tape Library are available from Strategic Support Solutions. Our programs run from 5 x 9 x Next Day to 7 x 24 x 4.

Maintenance Contract Information Request Form

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Part NumberDescriptionPart SalesPart ExchangesRepair
3098520XXPICKER ASSEMBLYyesyesyes
3115924XXAC/DC POWER SUPPLY, PSUyesyesyes
3098431XXOP PANEL ASSEMBLY, L20yes
3106674XXLLC PWAyesyesyes
3136074XXFIBRE ROUTER ASSEMBLYyesyesyes
1565056XXFAN ASSEMBLY, CABLE & CONNECTOR, DRIVE & LLCyes
3137137XXDLT1, LVD, DRIVE FRU ASSEMBLY, L20/L40/L80yesyesyes
3137133XXDLT 7000, HVD, FRU, L20/L40/L80yesyesyes
3137134XXDLT 7000E, HVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137135XXDLT 8000, HVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137136XXDLT 8000, LVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137367XXSDLT, HVD, BR, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137368XXSDLT, LVD, BR, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137138XXSDLT, NBR, HVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137139XXSDLT, NBR, LVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3138354XXSDLT, 320, HVD, BR, FRU ASSEMBLY, L20/L40/L80yesyesyes
3138353XXSDLT 320, LVD, BR, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137143XXHP LTO, HVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137144XXHP LTO, LVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3139033XXHPLTO2, LVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
LTO3002-001HP LTO3 FC 4GB Driveyesyesyes
LTO3002-003IBM LTO3 FC 4GB Driveyesyesyes
3137145XXIBM LTO, LVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3139022XXIBM LTO2, LVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137141XXSEAGATE, LTO, HVD, FRU ASSEMBLY, L20/L40/L80yesyesyes
3137142XXSEAGATE, LTO, LVD, FRU ASSEMBLY, L20/L40/L80yesyesyes

Our staff has hands-on experience with top tape manufacturers: