Protect your data and your Overland NEO 2000 Tape Library and Drive with Service and Maintenance from Strategic Support Solutions. The NEO 2000 Tape Library issues, errors and resolutions are our specialty. Strategic Support has the Overland NEO 2000 parts and components inventory and hands-on experience troubleshooting issues to ensure your data backup is constantly working.
Be confident that your Overland NEO 2000 Tape Library picker assembly, tape drive, power supply or other tape library part that is sent to Strategic Support Solutions will be fixed. We will inspect it, determine the issue, and present an estimate for repair and the time it will take. The techs at Strategic Support will then perform the repairs and return the tape library or part safely and quickly.
Annual Maintenance Contracts
Strategic Support Solutions offers Annual Maintenance Contracts ranging from 5 x 9 x Next Day to 7 x 24 x 4 for the Overland NEO 2000 tape libraries and drives.
Time and Materials Service
Haven’t decided if you want a maintenance contract on your tape storage equipment, but need repairs? Strategic Support Solutions offers Time and Materials Services for only the labor and parts used. Call 866-994-4235 or send us an email for more information.
Onsite Repair (Business, Weekend and After Hours)
Strategic Support Solutions provides on-site repair services without your Overland NEO 2000 Tape Library or tape drive ever leaving your location. Contact us at firstname.lastname@example.org to get a quote.
Technical Telephone Support (Business and After Hours)
Strategic Support Solutions will be your tech team’s backup! With our Technical Telephone Supportprogram your IT staff has over 17 years of tape library and drive maintenance and repair available to them – just a phone call away. Strategic Support can walk them through troubleshooting and repairs for Overland NEO 2000 tape libraries and tape drives.
Self Maintainence Programs
We will provide a kit with the most frequently replaced and repaired items for your tape libraries and drives. Strategic Support Solutions helps the busy data center staff maintain their own tape libraries and drives with our Self Maintenance Programs. If you use a part, then you just ship it to us and we’ll send you a replacement so you’re always ready. Ask about our Spares Kits!
Call Strategic Support Solutions for more information
on Overland NEO 2000 Tape Library and DriveService and Repair at