Ensure the performance of Dell Tape Library and Drive with Service and Repair provided by Strategic Support Solutions. We have maintenance, service, repair and break / fix options for all Dell tape libraries and drives. Strategic Support has the inventory and hands-on experience troubleshooting issues with Dell tape libraries and tape drives.
Onsite Repair (Business, Weekend and After Hours)
Strategic Support Solutions provides on-site repair services without the tape library or tape drive ever leaving your location. Contact us at firstname.lastname@example.org to get a quote.
Ship your picker assembly, tape drive, power supply or other tape library part in to Strategic Support Solutions. We will evaluate it, determine the issue, and present an estimate for repair and the time it will take. The techs at Strategic Support will then perform the repairs and return the tape library or part safely and quickly.
Time and Materials Service
Don’t have a current maintenance contract on your tape library or drive but need it repaired or a tape experienced technician on-site? Strategic Support Solutions offers Time and Materials Services to charge our clients just for the labor and parts used. Call 866-994-4235 or send us an email for more information.
Annual Maintenance Contracts
Strategic Support Solutions offers Annual Maintenance Contracts ranging from 5 x 9 x Next Day to 7 x 24 x 4 for the most popular Dell tape libraries and drives.
Technical Telephone Support (Business and After Hours)
Strategic Support Solutions will be your tech team’s backup! With our Technical Telephone Support program your IT staff has over 20 years of tape library and drive maintenance and repair available to them – just a phone call away. Strategic Support can walk them through troubleshooting and repairs for tape libraries and tape drives.
Self Maintainence Programs
Strategic Support Solutions helps the busy data center staff maintain their own tape libraries and drives with our Self Maintenance Programs. We will provide a kit with the most frequently replaced and repaired items for your tape libraries and drives. If you use a part, then you just ship it to us and we’ll send you a replacement so you’re always ready. Ask about our Spares Kits!
|Model||Drive/Part Sales||Drive/Part Exchange||Repair||On-Site T&M||On-Site Maintenance|
|Dell ML6000 Tape Library|
|Dell ML6010 Tape Library|
|Dell ML6020 Tape Library|
|Dell ML6030 Tape Library|
|Dell PV136T Tape Library|
|Dell TL2000 Tape Library|